Blackpool Coastal Housing are delivering this scheme alongside Blackpool council and referrals are
underway. Referrals can be made by anyone. The ‘Warm Home Fund’ (WHF) project’s primary
purpose is to promote energy Efficiency & Health Related Solutions to those vulnerable residents
living in the worst case properties and / or the most vulnerable households across Lancashire. The
project will aim to target the vulnerable fuel poor residents who are already engaged with health
professionals or third sector organisations. Typically these customers will be difficult to reach
residents who will need additional support and help with installing affordable warmth measures

First time central heating systems are available to owner occupiers free of charge subject to
qualifying criteria. The property must have an EPC below E and they or a member of their family
should be in receipt of means tested benefits. They may also qualify under local authority flexibility availability if they are on a low income but not in receipt of benefits

People who are living in private rented accommodation are also eligible, however in this case, there will need to be a contribution from the landlord of around £1000

We can replace whatever system they have, such as electric storage heaters, gas or coal fires with
full gas central heating including an A rated energy efficiency boiler which comes with a five year
warranty. Where this is no gas supply to the property, we can usually get a gas connection.

We can also offer replacement boilers on boilers over ten years old to homeowners who are
vulnerable and offer temporary heating until they can be installed. We can provide boiler servicing and check other gas appliances such as a gas fire or cooker as well.

There is a further element to the scheme, , the aim of which is to bring as many people as possible
out of fuel poverty, maximising income as well as securing the energy supply for vulnerable clients.
Anyone with a health condition who is on a means tested benefit or in fuel poverty will qualify.          Anyone with savings over £16.000 would not be eligible

The low income and vulnerability criteria will identify households that are vulnerable to the effects
of living in a cold home. To be eligible, households must have a total household income not in excess of £30,000 and have at least one of the following vulnerabilities:

Diagnosed cardiovascular condition

-Diagnosed respiratory conditions (in particular, chronic obstructive pulmonary disease and childhood asthma)
-Diagnosed mental health condition
-Diagnosed disability
-Aged 65 and over

-Households with young children (under 5)

-Pregnant women
-Terminally ill

-Suppressed immune systems (e.g. from cancer treatment or HIV)
-Mobility issues and have attended hospital due to a fall

The following groups will be considered on referral by a professional

-People who move in and out of homelessness

-People with addictions
-Recent immigrants and refugees

A caseworker will visit the resident at home to complete an energy audit, this will identify ways we
can potentially help them to save money through their energy provider, either through comparing
providers or making sure that they are on the best tariff with their existing supplier. We would be
able to check whether the client would qualify for the warm home discount, which is a government
scheme which gives extra help to people struggling with their energy bills. It is regulated by OFGEM (
Office of Gas and Electricity Markets) and people who are eligible get a one off annual rebate to help
with energy bills. The current rebate for 2019/2020 is £140. Qualifying criteria varies with each energy provider

We can also register the client on the Priority Services Register. The Priority Services Register (PSR) is
a free and voluntary system that suppliers uses to ensure the correct support is given to its most
vulnerable customers. It is a system designed and overseen by OFGEM to better ensure that
individuals with special requirements have access to additional support from their energy supplier as
and when they require it. Clients do not need to be the named bill payer to access this service
This support varies by supplier and by an individual’s circumstances, but can include:

• Large-format or Braille bills
• Advanced notice of service interruption

• Priority in a power cut and help during one such as hot food and drinks, blankets torches and

small generators
• Quarterly meter readings
• Yearly gas safety checks
• Meter relocation for better access

We can sometimes help with replacement white goods to people on a means tested benefit or a low

income with a chronic illness as well