Post Refuge Family Support Worker Evening and Weekends
Salary £9.50 per hr
Hours of work Part time evening Thursday and Friday (3-8pm) and alternate

Saturday/Sunday (12 noon -9pm)
22 days + bank Holidays pro rata
Contract 12 months, continuation subject to funding
Responsible to: FCWA Service Manager and Senior Refuge Worker

o This role is subject to successful references and an enhanced DBS check.
o The post is exempt under the Equality Act 2010, Schedule 9 and Part 1 – female applicants only

To provide individual and group work support women and their children who are living in FCWA refuges and ensure that service users are provided with a safe, supportive and welcoming environment.
The post involves working closely with women survivors of domestic abuse and violence and their children, following support plans which are in place.

A key requirement of the post is the implementation of needs assessment, support plans, safety plans and risk management plans.

 To provide high quality practical and emotional support to residents within a structured key working relationship.
 Ensure needs/risk assessment and individual support plans and risk management plans/ safety plans are followed.
 To conduct key work sessions on a regular basis and keep casework records up todate.
 To assess welfare benefit requirements of women and her children in refuge and to ensure prompt take up of housing and other benefits.
 To assist in covering FCWA’s DVA helpline.
 To assist in FCWA’s chat service if required.
 To welcome new arrivals showing around premises, settling into accommodation, providing information packs, (clothing and food where needed), explaining houserules, signing of documentation e.g. residents’ licence agreement and being available to answer any queries and to deal with concerns.

 To maintain knowledge of local services and refer women to specialist agencies where appropriate as part of their support plan.
 Risk assess (to common framework of the CAADA DASH) and safety plan with the resident.
 Receive regular supervision from your line manager
 Undertake appropriate training to maintain expertise in domestic violence/abuse, housing and welfare benefit
 To communicate immediately with the line manager any breaches of security,house rules or licence agreements especially where there is concern about safety of individuals, staff and other residents.
 Provide a service, which is sensitive to all cultural and other differences and needs and ensure that all women and children are able to access a quality service in accordance with FCWA’s Equality and Diversity Policy.
 To ensure good practice in safeguarding children and young people and follow policies and procedure.
 If required, carry out regular fire and health and safety checks in accordance with FCWA’s policies and procedures.
 In conjunction with the line manager, to arrange and supervise where appropriate garden maintenance, window cleaning and cleaning of communal areas. To ensure a good standard of hygiene is maintained in the refuge. To clean and prepare vacant rooms with fresh bedding etc for re-letting, personally carry out cleaning when required and other light manual duties as needed.
 To develop and maintain positive, collaborative working relationships with all FCWA’s staff, including colleagues at other sites.
 To work within the confines of confidentiality and ensure that professional boundaries are always maintained when working with residents, staff and external bodies and to work within FCWA’s Code of Conduct. To ensure that security of sensitive information is maintained.
 To be available for Oncall service on a rota basis
 To carry out any other duties that may be required by the Line Manager and work at any of its other sites when required to do so.

Other Duties
 Contribute to the overall development of Fylde Coast Women’s Aid services, by attending team meetings and participate in training and developmental working groups as agreed by the Service Manager
 Contribute to the overall development of Fylde Coast Women’s Aid services, by adhering to Fylde Coast Women’s’ Aid policies and procedures including equal opportunities and health and safety when meeting the needs of service users. Assist in and maintain effective communication which promotes free flow of non-confidential information and issues within Fylde Coast Women’s Aid and other agencies

Whilst this job description attempts to cover the main duties of the post, it is not exhaustive. The potholder is, therefore, expected to undertake any other reasonable duties within their capabilities and the scope of the post as specified by their line manager.

To apply please see our website for the application pack @ Work with FCWA – Fylde Coast Womens Aid – FCWA or contact Glenda Smith on 01253 752014,
email [email protected]
Closing date: 19 th September 2021
Interviews: Date to be arranged