False claims of Telephone Preference Service

Fraudsters are cold-calling victims, falsely stating that they are calling from one of the well-known UK telecommunication service providers. They call victims claiming to provide a ‘Telephone Preference Service’ – an enhanced call-barring service, which includes barring international call centres. 

The fraudsters ask victims to confirm/provide their bank account details, informing them that there is a one-off charge for the service. Victims instead see monthly debits deducted from their accounts, which they have not authorised. The fraudsters often target elderly victims. 

In all instances, direct debits are set up without following proper procedure. The victim is not sent written confirmation of the direct debit instruction, which is supposed to be sent within three days. 

On occasions when victims attempted to call back, the telephone number provided by the fraudster was either unable to be reached or the victim’s direct debit cancellation request was refused. 

During 2017, there were 493 Action Fraud Reports relating to this fraud. 

Protect yourself:

  • There is only one Telephone Preference Service (TPS). The TPS is the only official UK ‘do-not-call’ register for opting out of live telesales calls. It is FREE to sign-up to the register. TPS never charge for registration. You can register for this service athttp://www.tpsonline.org.uk.
  • You will receive postal confirmation of genuine direct debits. If you notice unauthorised payments leaving your account, you should contact your bank promptly.
  • Always be wary of providing personal information, or confirming that personal information the caller already claims to hold is correct. Always be certain that you know who you talking to. If in doubt hang up immediately.
If you have been affected by this, or any other type of fraud, report it to Action Fraud by visiting www.actionfraud.police.uk or by calling 0300 123 2040.

Small change, big difference

2p, or not 2p: that is the question

By Karl Wilding, Director of Public Policy and Volunteering, NCVO

The chancellor of the exchequer yesterday announced a consultation on whether or not we should scrap 1p and 2p coins. You can read more about the announcements in the Spring Statement in Paul Winyard’s blog. As part of a review of digital payments, the chancellor reported that one in twelve 1p and 2p coins are literally thrown in the bin. Six in ten 1p and 2p pieces end up in a glass jar – of which more in a minute.

The thought of people no longer carrying around all that loose change in their pockets is not just a cause of imminent concern to the clothing and tailoring trades or the operators of amusement arcades. Charities too might be affected, with some already asking if this is the death knell for charitable donations. In short, no. I’ll explain why, but there are some interesting issues worth discussion.

A pyramid of pounds, shillings and pence

Charities have long depended on lots of people giving small amounts. Crowdfunding has been around since at least victorian times to my knowledge, when fundraisiers for the voluntary hospitals referred to appeals based upon ‘a pyramid of pounds, shillings and pence’. Pennies from donors were an important mechanism for getting wealthier employers involved. Cash remains the single most popular way people give to charity – according to CAF’s excellent UK Giving 2017, 58% of donors give to charity using cash. Giving loose change is a habit ingrained in the British culture and psyche.



But loose change doesn’t generate much money. 10 years ago, when we last collected the data, we reckoned 48% of donors used cash, and that all of the cash given (not just loose change) generated 16p of every £1 the public donated. Modern fundraising has more emphasised a shift to regular giving, with direct debits doing much of the heavy lifting in terms of the total amount given to charity. Also, as charities we increasingly depend upon a small number of very generous donors who give large amounts of money – what academics call ‘the civic core‘ – and cash clearly isn’t the way they work.

The loss of loose change in the form of 1p and 2p coins is unlikely to make a major dent in the total amount given to charity. It might even increase what people give, if we instead give 5ps and 10ps. Either way, we’d be hasty in dismissing out of hand the importance of loose change. Looking again at @cafonline‘s excellent UK Giving, counter intuitively, the people most likely to give to charity using cash are 16–24 yr olds. Whilst we are probably all obsessing about ‘channel shift’ and digital natives, giving loose change remains a way in for those who want to support the causes that they believe in, but might not have the means to give in other ways. Giving small amounts is also one of the ways that we teach the giving habit to our children. And that matters: people giving pennies today might be the people who give pounds tomorrow.

Giving is about more than money

Giving to charity isn’t just about the cash, both for the charity and the donor. For charities, I reckon it’s an important indicator that a majority of the population (61% of adults) give to charity. It’s an important barometer of our legitimacy. I’d be reluctant to see that fall. It’s also important to maintain a broad-based democracy of giving – many already argue that charities have become too dependent upon the whim of major philanthropists.

Giving loose change also makes the practice of participation, of getting involved, easy. And human. Whilst that sounds like a political science lecture, these habits are the foundation of democratic engagement. And at a time when we seem as a society to be obsessed with designing-out the human touch – a point eloquently made recently both by David Robinson and Julia Unwin – there’s a face to face element of much cash giving that seems to me important. Not least of which is for charities, as it’s an opportunity for a conversation about the cause.

As I kid, I had a huge whisky bottle that I used to fill with copper coins. It’s a fundraiser behind the bar of many a pub I’ve visited. Contributing via such methods is a small act of kindness that, I would argue, matters.

The death of cash?

The death of cash has been predicted for numerous years. Such an outcome may well be premature. But the gradual shift to digital mechanisms for buying your newspaper or giving to charity is starting to happen. Some larger charities are already preparing for that future, and are starting to encourage people to donate by tapping their bank card or the digital wallet on their phone.

Likewise, you can digitally give pennies to a charity by rounding up your shopping bill at some of our bigger supermarket chains. The Pennies Foundation is a fantastic idea, and it’s raised over £12 million for charities. Digital offers us some real opportunities (and a few false starts, as one initiative I was involved with found).

But in any transition from giving cash to digital payments, it’s going to be especially important that we help small charities make the transition. It seems hard for me to believe, but I was writing about how innovation in giving would change charities in 2012 – and technology has come on so much since then. It’s gotten much easier since then – some traders at my local Saturday market dont take cash any more. But some of the technology involved in digital payments may be beyond the capability of our smallest charities; and even if it isnt, platforms that encourage rounding up or supplementing a purchase might more likely emphasise large household name charities. If we shift from loose change, let’s use it as an opportunity to level the playing field for donations between large and small charities.

Don’t throw it away!

And finally – what most surprised me about the consultation was that people are literally throwing their 1p and 2p coins in the bin. There are so many charities out there that would put them to good use, just as we did with our ‘first fivers’ and ‘last tenners’. Give them to a charity that you love!

Carleton Memorial Hall rooms for hire

Carleton Community Association

The Association run the Memorial Hall as well as promoting the interests, welfare and benefit of the inhabitants of Carleton and surrounding areas.
The hall has the following:
  • Disability Access
  • Folding tables and long trestle tables, comfortable chairs.
  • PA System with Hearing Loop
  • Audio/Visual Display
  • Free Wi-Fi
  • Free Parking in designated areas when using hall
  • 2 Toilets with Disability Access
  • Light, Spacious, Heated / Air Conditioned Rooms
  • Some limited storage available for regular groups
  • British Heart Foundation Public  Access Defibrillator (CPR courses held throughout the year)

Competitive Rates 

Contact the Booking Secretary regarding availability. 

Mobile: 07961 885 668 Landline:01253 899589 

email: [email protected]


Parking is available on both sides of the hall in designated spaces. The car park is illuminated by motion sensitive security lights.

Free Wifi is available throughout. There is a built in PA system with Loop facilities for hearing aid users.

For added security, the hall and surrounding are under surveillance using CCTV.

Upholstered stackable chairs and small and large folding tables are available for all users.

Large Hall

Our large hall is 10.5m x 9m (35ft x 30 ft approx.). This light and spacious room has a Japanese Maple floor making it ideal for dancing. The room is fitted with a modern audio/visual system and electrically operated screen. There are double doors between the main hall and smaller hall to reduce noise between them.

The Small Hall

Our small hall is 6m x 5.5m (20ft x 19ft approx.)  This hall is fully carpeted and is suitable for small meetings and breakout sessions.


There are facilities for preparing and serving food, and crockery is available.   Please note that although there is a water boiler for making hot drinks there are no cooking facilities.

Changes To Police Front Counter Service

Lancashire Constabulary want to give you advance notice about some changes to the front counter service they provide in your area.

On Thursday, 29 March, the front counters at Bispham and St Annes police stations will close, as the usage of this service is continuing to fall. As you may know, the front counters at Kirkham and Poulton-le-Fylde closed on 31 January.

Please be assured the police stations themselves are not closing and there will be no change to the way in which your area is policed.

If you have a look at their website here https://www.lancashire.police.uk/campaigns/police-station-front-counter-closures/ you will find details of where your nearest front counter is going to be.

Opening times are also changing from Thursday 29, March and will be as follows:

Blackpool: Monday – Friday 8am – 8pm; Saturday & Sunday 9am – 6pm
Fleetwood: Monday – Friday 9am – 5pm; Saturday & Sunday Closed
Lancaster: Monday – Friday 8am – 8pm; Saturday & Sunday 9am – 6pm
Morecambe: Monday – Friday 9am – 5pm; Saturday & Sunday Closed

Please also remember, as well as calling 101, you can also report non-emergency crime/incidents to them quickly and easily using their website via this link http://www.lancashire.police.uk/reportit

Local charity Home-Start Blackpool, Fylde and Wyre is on the move

The local charity Home-Start Blackpool, Fylde and Wyre is on the move – or at least its administrative offices are.

From modest beginnings in 2010 with one office and only three staff, the charity has grown over the last eight years to two offices 10 staff and over 100 volunteers and has expanded its operations to cover the whole of Blackpool, Fylde and Wyre. But this success has placed considerable strain on the original head office premises at St. Thomas’ Church Community Centre in St. Anne’s and on the current Wyre office at Marsh Mill. So on Friday 16th March Home-Start are relocating their administrative hub to new and larger offices at:

Blackpool Football Club, West Stand, First Floor, Seasiders Way, Blackpool FY1 6JJ.

They will be open again for normal business on the following Monday 19th March 2018.

“It’s going to be a tremendous wrench leaving our current offices at St. Thomas’ and Marsh Mill,”said Home-Start Manager Pat Naylor. We’ve had so many happy years there and the people at St. Thomas’ have been so friendly and welcoming.”

But as the staff of Home-Start are keen to stress, this is only an office move. “Stay and Play” groups will continue at St. Thomas’, at St. Joseph’s Catholic Primary School in Wesham and at Fleetwood Methodist Church. The Home-Start charity shop remains in St. Alban’s Road, St Anne’s and most important of all the staff and volunteers will be continuing to give support to families right across the area.

“And we’ll still be there playing our part at meetings and events across the local communities” adds Pat. “Our offices may be moving, but we remain as committed to families in Fylde and Wyre and of course Blackpool as we ever were.”

Our telephone numbers 01253 728615 and 857131 will remain the same, and so will our email addresses.

For more details, contact Gill Roper, Scheme Administrator [email protected]

Alarming number of missed cancer appointments revealed

An alarming number of people on the Fylde coast did not attend or rearranged urgent cancer appointments, figures have revealed.
The figures, made available by the Fylde coast NHS, show an alarming number of people fail to attend an urgent referral appointment with cancer specialists after initially seeing their GP.
These appointments are known as ‘two-week-wait’ appointments which mean the patient’s GP has reason to suspect cancer and feels an urgent review by a cancer specialist is required within the next fortnight.
By missing these appointments, patients are not only seriously jeopardising their own health by increasing delays between a suspected cancer, potential diagnosis and treatment, but also wasting the time and money of their local NHS.
Appointments made for suspected breast cancer referrals are the most often missed, with 117 people not attending, cancelling at short notice or rearranging between April and December 2017.
Between April and December last year, there were 564 people across the Fylde coast who did not attend, cancelled at short notice or rearranged their urgent referral appointment for suspected cancer. These alone cost the NHS £141,000.
At this same rate, over a full-year, that would mean more than 750 missed urgent cancer referral appointments at a potential cost of £187,500. That’s not including the cost of treatment which increases the later the cancer is detected.
Speaking on behalf of the Fylde coast NHS, Dr Adam Janjua, a Fleetwood GP and chair of the Cancer Steering Group on the Fylde coast said: “A GP will not make an urgent cancer referral without a good reason. It may turn out to be nothing at all but if your GP suggests you have it checked out then it is really important you attend the appointment and don’t let it go to waste.
“If we suspect cancer then we aim to see people as soon as possible within the next two weeks as this can make a huge difference in the effectiveness of treatment. The earlier we can detect cancer the earlier we can start treatment and the more likely you are to survive it.
“When cancer is detected earlier the treatment is also often less invasive and has fewer side effects in both the long and short-term. This means that attending urgent appointments increases your chances of surviving and also going on to leading an active and healthy life.
“By not attending these appointments, people are not only putting themselves at serious risk but also delaying someone else being seen that could have gone in their place.”
If the top eight types of cancer are detected early (within stage one or two) there is an 81 per cent chance of survival thanks to treatment being more effective at killing off cancerous cells. The chances of survival drop to only 26 per cent (more than three times lower) if the cancer reaches stage three when diagnosed, as the cancer has had more time to grow and spread to other areas of the body
Reasons given by people to explain why they did not attend were holiday commitments, lack of transport and fear of what might be found at their appointment.
Dr Janjua said: “If people have trouble making their appointments we can do our best to accommodate them either by re-arranging the appointment or by organising transport to help them in some cases.
“If people are anxious about the appointment they are able to bring someone with them and I would reassure them that in many cases it turns out to be nothing to worry about so they shouldn’t be afraid of going.”
These new figures come on top of others recently released which highlighted the number of missed appointments at local GP practices. The Fylde coast NHS revealed missed GP appointments cost around £250,000 per month, with a total of 6,893 occasions in just December 2017 where patients did not turn up.

Exciting New Course Starting Shortly

Blackpool Music School, are a small charity run school with a big passion for music.

They have another exciting project in the pipeline for spring. The over 55s’ ‘Well Being Course’ will run for 3 to 12 months, (subject to funding). It will offer therapy through music, a chance to learn an instrument, and most of all a chance to meet new people and have fun.

The instruments on offer are guitar, ukulele, keyboard, drums and group singing, depending on availability. No experience necessary.

This course will run on various days at set times, to be confirmed.

They really hope the young at heart of you, will come and join them.

If you would like more information, please do not hesitate to contact the school on 01253 695398 or via email – [email protected]

National hero praises cardiac centre care

A LANCASHIRE war hero has praised Fylde coast cardiac experts for their care after he underwent an implantation operation.

Philip Kenyon, from Preston, took part in the D Day landings in June 1944 and was rewarded for “acts of the utmost bravery” by being presented
with France’s highest military distinction, the Légion d’honneur for his role in the liberation of France.

Now aged 92 he became one of the oldest men in the county to undergo Transcatheter Aortic Valve Implantation, otherwise known as TAVI, in
the Lancashire Cardiac Centre based at Blackpool Victoria Hospital.

Mr Kenyon said: “I feel great now and it is all thanks to the people at the Cardiac Centre. They have all been absolutely brilliant with me and I
can’t thank them enough for the care they have shown me.’’

Consultant Cardiac Anaesthetist Dr Chris Rozario, part of the TAVI team at the centre, said: “We are all delighted to see Philip’s treatment
went so well. He is a pleasure to speak to and he has some amazing stories of his time in the army. He is a national hero and we are honoured to
have been able to help him.’’

Philip was presented with the Légion d’honneur after then President Francois Hollande pledged to honour the British veterans who served in

Doctors at the Lancashire Cardiac Centre are celebrating 10 years since they performed their first TAVI operation; a minimally invasive heart
valve procedure for patients who are too sick, frail or elderly to undergo open heart surgery.

Since 2008 more than 450 patients have had this procedure.

Source: Health Matters Issue 161

Lancashire County Council Shared Lives Service

Lancashire County Council Shared Lives Service are currently recruiting Shared Lives carers to make a difference.

Shared Lives is a service that matches adults with learning disabilities, physical disabilities, older people and/or mental health needs with carers and their families, to live within their home. Shared Lives offers people the opportunity to live in a family environment, allowing them to become part of a community, where they can maintain existing friendships and develop new ones to help them gain the confidence and skills to become as independent as possible.

Could you share your home and family life with an adult who needs support? We’re looking for people to join our ‘Outstanding’ Shared Lives service as a carer.

Being a Shared Lives carer is rewarding and can be flexible to fit around your lifestyle. As a carer you will provide care and support to someone in your own home and in return we offer a generous monthly allowance. You don’t need any previous experience and we’ll provide all the training you need.

Shared Lives has been a huge success nationally and the people living in Shared Lives say they feel more settled, valued and make friends more easily than with traditional types of care.

We want to make the service available to more people and you could help us by becoming a Shared Lives carer.

To become a Shared Lives carer we ask that carers are able to provide a safe, supported and welcoming home with at least one spare bedroom. Offer a stable and supportive environment, and have the motivation and commitment to developing a long-term caring relationship.

Our Shared Lives carers come from all walks of life and they do a superb job. They are friendly, have lots of enthusiasm for the people they look after and find it very rewarding.

If you have plenty of patience, flexibility, dedication, commitment and a spare room for the person you support to live in, you could join our team and become a Shared Lives carer.

For more information, please call us on 01772 531326 or visit our website where you can find further information: www.lancashire.gov.uk/sharedlives

Young people celebrate success at awards evening

Forty Blackpool youngsters have received a special award after completing a twelve month challenge of their volunteering and physical skills.

The young people all completed their Duke of Edinburgh Bronze, Silver or Gold awards and were recently honoured at a prestigious celebration evening held at Blackpool Sixth Form College.

More than 130 people attended the presentation evening to celebrate the achievements of young people from Blackpool.

Completing the award involves undertaking regular volunteering, challenging activities and expeditions on their own and in teams. The gold award also includes going on a five day residential and a four day expedition in the wild country.

This year’s special guest was Matty Askin, a boxer who holds the British cruiserweight title and is from the Fylde Coast. Matty had the honour of presenting the awards to the youngsters.

As part of the celebration event, a special plaque has also been presented to Blackpool Council to acknowledge the authority’s continued support to the award.

Cllr Graham Cain, Cabinet Secretary for Blackpool Council, said: “It was an honour to be invited to present at the event and to meet the young superstars.

“The idea behind the award is all about teamwork, resilience and adapting to new skills and challenges, and will have a long-term positive impact on the young people’s prospects as they grow up. I wish them every success in the future.

“I would also like to recognise the commitment and dedication of all the Duke of Edinburgh leaders for volunteering their time to run the Award.

“Delivering the Award wouldn’t be possible without the volunteers who regularly give up their time to provide the young people with opportunities and help them along the way.”

To find out more about undertaking the Duke of Edinburgh’s Award in Blackpool, contact [email protected] or telephone 01253 476603.